HR Assistant (REMOTE)

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<h1><strong>Job Title: HR Assistant II</strong></h1><p></p><h2>Job Description</h2><p>Join a dynamic team where every day is an opportunity to contribute to a supportive environment. Our organization provides exceptional Leave of Absence, Disability, and support services to employees globally. We aim to deliver timely and accurate responses through various contact channels such as phone, web case, and chat. As part of the HR Live Support team, you will be instrumental in creating a world-class employee experience.</p><p></p><h2>Responsibilities</h2><ul><li>Take ownership of employee contacts, ensuring each interaction is resolved with a high degree of problem-solving and customer focus.</li><li>Serve as the first point of contact for inquiries related to Leave, Disability, and other HR issues via phone, chat, and email.</li><li>Resolve inquiries using available documentation, escalating when necessary.</li><li>Build trust through empathetic, personalized conversations, adjusting case management plans as needed.</li><li>Respond to issues during leave events, ensuring accurate communication and documentation.</li><li>Use judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.</li><li>Collaborate with partner teams on process changes to resolve cross-functional issues and update policies.</li></ul><h2>Essential Skills</h2><ul><li>Experience in customer support, particularly through phone and chat.</li><li>Strong HR knowledge.</li><li>Excellent communication skills.</li><li>Demonstrated ability to show empathy.</li><li>Research skills to find answers and information.</li></ul><h2>Additional Skills & Qualifications</h2><ul><li>Experience dealing with customers, with exceptional empathy skills.</li><li>Ability to adjust to changing workloads and manage contacts in a fast-paced environment.</li><li>Capability to manage confidential and sensitive information.</li><li>Data privacy awareness and ability to analyze, problem solve, organize, and manage multiple priorities.</li></ul><h2>Work Environment</h2><p>This position is 100% remote. Candidates must have a dedicated workspace in their residence. There is an expectation to be on camera during training and nesting periods.</p><h2>Pay and Benefits</h2><p>The pay range for this position is $21.00 - $21.00/hr.</p><p>Eligibility requirements apply to some benefits and may depend on your job<br> classification and length of employment. Benefits are subject to change and may be<br> subject to specific elections, plan, or program terms. If eligible, the benefits<br> available for this temporary role may include the following:</p><p> • Medical, dental & vision<br> • Critical Illness, Accident, and Hospital<br> • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available<br> • Life Insurance (Voluntary Life & AD&D for the employee and dependents)<br> • Short and long-term disability<br> • Health Spending Account (HSA)<br> • Transportation benefits<br> • Employee Assistance Program<br> • Time Off/Leave (PTO, Vacation or Sick Leave)</p><p></p><h2>Workplace Type</h2><p>This is a fully remote position.</p><p></p><h2>Application Deadline</h2><p>This position is anticipated to close on Jul 28, 2025.</p><p> </p> <p> </p> <h4>About Aston Carter:</h4> <p>Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p>If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:%20astoncarteraccommodation@astoncarter.com">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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