Library Assistant

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Library Assistant - Mountain Island Charlotte Mecklenburg Library"Follow yourcalling, Find your career" Please apply by 7/10/25Pay rate: $20.00 -$25.18CharlotteMecklenburg Library is one of America's leading urban public libraries, servingone of the country's great emerging metropolitan areas in North Carolina. Ourlibrary system serves a community of approximately one million citizens in thecity of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson,Cornelius, and Huntersville - all located in Mecklenburg County. Accessible andwelcoming to all, our library celebrates the joy of reading, fosters learningand growth, connects people to each other and the world, and inspiresindividuals with what they can achieve. Through our 20 locations, online, andthrough targeted outreach, we deliver exceptional library services and programswith a mission to create a community of readers and empower individuals withfree access to information and the universe of ideas.Position SummaryTheFull-time Library Assistant delivers a high level of quality library servicesensuring the provision of value-added experiences for all customers andperforms routine tasks in support of the library. These tasks include staffingfront facing service points, assisting patrons, creating displays to supportcirculation, shelving, weeding and more.Location:MountainIsland Library4420Hoyt Galvin Way,CharlotteNC, 28214Schedule: Full Time Benefit Eligible, 40 hoursper weekMonday-Thursday 8:00am-5:00pm, One night weeklyFridaysand Saturdays (alternate weekly) 8:00am - 5:00pmEssentialFunctionsPromotethe library's collection and servicesPerformcirculation activitiesProvideservice desk coverageProvidematerials to appropriate bins for transferProvidesresearch assistance to customersUtilizeintegrated library systems softwareAssistingcustomers at several service pointsTrainingand assisting customers on various library policies, procedures, and processesWorkingalongside volunteersPerformshelving and weeding dutiesMinimumQualificationsExperience: Minimumof one year of customer service experience including library or retail.Education: High School diploma or equivalentCombinationof relevant education and relevant experience accepted?: YesPreferredQualificationsPrevious library experienceBilingualKnowledge,Skills and AbilitiesKnowledgeofAlpha-numericsorting systemsVariouslibrary systemsTelephoneetiquetteSkillsTechnologyadeptnessExcellentinterpersonal and customer service skillsExcellenttime management skills with attention to detailAbilitiesAdaptability:Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or culturesCommunication:Clearly conveying information to individuals or groupsCollaboration:Working effectively and cooperatively with others; establishing and maintaininggood working relationshipsTechnical/professionalKnowledge and Skills: Having achieved a satisfactory level of technical andprofessional skill or knowledge in position-related areas; keeping up withcurrent developments and trends in areas of expertiseWorkStandards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellenceComputerSkillsProficientin various computer applications including Microsoft Office Suite, SpringShare,Polaris Leap, Envisionware.WorkEnvironmentWorksin a shared office setting with moderate noise and with the public on servicepointsScheduleswill include some nights and weekendsSelectionThisclassification has been identified as having a role in the development of ADAcompliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. NoReasonableAccommodations StatementToaccomplish this job successfully, an individual must be able to perform, withor without reasonable accommodation, each essential function satisfactorily.Reasonable accommodations may be made to help enable qualified individuals withdisabilities to perform the essential functions.DisclaimerStatementThisis not intended to be an all-inclusive list of job-related responsibilities,duties, skills, requirements or working conditions. Other duties may beassigned based on business need and the supervisor's request. MecklenburgCounty reserves the right to revise the job description at any time. Designatedpositions may be required to assist in emergency and/or disaster situations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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