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Desk Adjuster
Job Summary/Company: Sparks Group has partnered with a leading insurance services organization to identify experienced Desk Adjusters – CAT Support to assist with high-volume property claims following catastrophe (CAT) events in Texas. This remote opportunity is ideal for licensed adjusters who thrive in fast-paced environments, can manage large claim volumes with accuracy and empathy, and are available to mobilize quickly during catastrophic weather events. Assignments are activated based on CAT events and vary in duration depending on the severity of the incident.
Responsibilities:
- Manage a high-volume caseload of catastrophe-related residential property claims from first notice of loss through final settlement.
- Review claim documentation, policy coverage, and damage estimates to ensure accurate claim handling and timely resolution.
- Communicate professionally and empathetically with policyholders, contractors, field adjusters, and other stakeholders throughout the claims process.
- Coordinate with field adjusters and third-party vendors to obtain inspections, estimates, and supporting documentation.
- Maintain detailed claim documentation within claims management systems while ensuring compliance with client guidelines and Texas Department of Insurance (TDI) regulations.
- Meet established productivity, quality, and turnaround time (TAT) metrics in a fast-paced environment.
- Complete all required training, compliance updates, and catastrophe deployment readiness requirements.
- Adapt to changing claim volumes and work extended or flexible hours during active CAT events as needed.
Qualifications/Background Profile:
- Active Texas All-Lines Adjuster License required.
- 1–2+ years of property claims adjusting experience, including desk adjusting.
- Catastrophe (CAT) claims handling experience strongly preferred.
- Experience reviewing property coverage, damage estimates, and claim documentation.
- Working knowledge of claims management systems and estimating software such as Xactimate.
- Strong organizational skills with the ability to prioritize and manage a high-volume workload.
- Excellent written and verbal communication skills with a customer-focused approach.
- Ability to work independently in a fully remote environment with minimal supervision.
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This job is Fully Remote.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Remote
Skills:
Claims Management, Claims Processing, Communication Skills, Customer Relations, Documentation, Establish Priorities, Insurance, Maintain Compliance, Metrics, Organizational Skills, Presentation/Verbal Skills, Regulations, Residential Real Estate, Time Management, Writing Skills
About the Company:
Sparks Group
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
Company Size:
50 to 99 employees
Industry:
Staffing/Employment Agencies
Founded:
1970
Website:
