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Technical Services Care Specialist-Shelton, CT (Hybrid Work Schedule)

August 3, 2026

<div class="content-intro">Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!</div>We have an opening for Technical Services Care Specialist. In this role, the successful candidate will be responsible for supporting successful ticket resolution and ensuring customer satisfaction within the Technical Services team. Why this Role is Important: Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. This person will be resolving Technical Service issues for customers as a part of the Technical Services team. The successful candidate will have a background in customer satisfaction and support. Responsibilities: • Owns the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues • Act as Liaison with management and our customers • Provide dedication to improve customer service and business productivity • Proactively reach out to customers regarding the current standing of reported issues (ticket statuses) • Provide excellent and timely customer service through phone, email, and chat • Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process • Works to improve customer satisfaction throughout the Technical Services issue resolution process Desired Skills and Experience: • Strong interpersonal, analytical, verbal and written communication skills • Coordinating multiple daily tasks concurrently • Demonstrated experience in customer phone service • Able to work as a team player and independently • Creative problem solver with ability to multi-task • Ability to work rotational weekend/holiday call • Passion for energy savings • Maintaining positive relationships with customers • Enjoys continuous learning, as supported by your organization, both technically and professionally • Excellent verbal and written skills. • Work across / with organization Teams. Location: Shelton, CT Shift: Monday-Friday, 10 AM–7 PM EST <div class="content-pay-transparency"><div class="pay-input"><div class="title">Compensation</div><div class="pay-range">$26—$29.50 USD</div></div></div><div class="content-conclusion">Compensation is based on factors including level of experience, skillset, qualifications, and location. What We Offer: <ul> <li>Career advancement opportunities in a fast-growing, supportive company environment</li> <li>Competitive pay</li> <li>Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance</li> <li>Opportunity to work as part of a team that values its members and works together to achieve positive change.</li> </ul> Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.</div> Job posting details for Technical Services Care Specialist-Shelton, CT (Hybrid Work Schedule) at Budderfly in Remote - US. Compensation / salary range: $26—$29. ClimateTechList gathers 9,000+ job openings from over 509 climate tech companies and updates them daily.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...