Field Services Area Manager

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As a Field Services Area Manager, you’ll be responsible for all store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Ensure operational consistency, strategic alignment, and performance accountability</li><li>Build and maintain an exceptional team culture centered around engagement and belonging</li><li>Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals</li><li>Analyze reporting to understand business trends and develop action plans to achieve desired results</li><li>Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching</li><li>Ensure timely response to escalations and create solutions to preserve the customer experience<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li>2 years of experience as a supervisor or manager</li><li>2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience</li><li>Ability to travel overnight approximately 25% of the year</li><li>Current, valid driver's license</li><li>Must be at least 21 years old</li><li>Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)</li><li>Acquire and maintain any state or local licensing, as required, within 90 days of hire<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Consumer electronics delivery, repair or installation experience</li><li>Experience in delivery, transportation, distribution or logistics</li><li>Experience with warehouse management systems</li><li>Experience managing a remote workforce</li><li>Associate degree or higher in business, logistics or related fields<br><br></li></ul><strong>What’s In It For You<br><br></strong>We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br><br><strong>Our Benefits Include<br><br></strong><ul><li>Competitive pay</li><li>Generous employee discount</li><li>Financial savings and retirement resources</li><li>Support for your physical and mental well-being<br><br></li></ul><strong>About Us<br><br></strong>As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.<br><br>Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™<br><br>Best Buy is an equal opportunity employer.<br><br>Position Type: Full timePandoLogic. Keywords: Field Service Manager, Location: Richmond, VA - 23219<br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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