Remote/WAH - Resource Coordinator

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<h2>Overview</h2> <p></p> <p> </p> <p><strong>About TP</strong></p> <p> </p> <p>TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.</p> <p>With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p> <p>  </p> <p><strong>Benefits of working with TP include:</strong></p> <ul> <li>Paid Training</li> <li>Competitive Wages</li> <li>Full Benefits (Medical, Dental, Vision, 401k and more)</li> <li>Paid Time Off</li> <li>Employee wellness and engagement programs </li> </ul> <p> </p> <p><strong>TP and You </strong></p> <p>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</p> <p>  </p> <p>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. </p> <p> </p> <p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p> <h2>Responsibilities</h2> <h2><strong>Your Responsibilities</strong></h2> <ul> <li>Responsible for processing incoming resource requests related to the client customers’ support needs.</li> <li>Communicate with clients and internal teams to assess needs and resolve resource-related issues.</li> <li>Maintain adequate records and documentation related to tasks performed in the client’s CRM system.</li> <li>Represent the client in a professional manner while attending to customer needs.</li> <li>Communicate effectively and efficiently to resolve client inquiries quickly.</li> <li>Participate in virtual team meetings and provide recommendations or insights to drive program improvement.</li> <li>Maintain productivity and meet key performance metrics.</li> <li>Own and complete any additional projects as required by management.</li> </ul> <h2>Qualifications</h2> <strong>What We're Looking For</strong> <p><strong>Qualifications:</strong></p> <ul> <li>Experience operating Windows, MS Office, and other software applications.</li> <li>Excellent relationship management and communication skills.</li> <li>Strong emotional intelligence able to connect with and understand others well.</li> <li>Strong analytical problem-solving skills, including basic computer troubleshooting.</li> <li>Familiar with common technological terms and definitions.</li> <li>Minimum typing proficiency of 40 – 50 WPM.</li> <li>Strong time management skills able to process volumes of up to 100 emails per day.</li> <li>Independent, able to self-motivate in a work at home environment.</li> </ul> <p> </p> <p><strong>Key Competencies:</strong></p> <p> </p> <ul> <li><strong>Process Excellence:</strong> Demonstrate commitment to following established procedures and be customer service driven.</li> <li><strong>Collaboration:</strong> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li> <li><strong>Communication:</strong> Outstanding communication, listening, and analytical skills.</li> <li><strong>Organizational Skills:</strong> Strong organizational and problem-solving skills.</li> <li><strong>Emotional Intelligence:</strong> Ability to prioritize tasks and work well under pressure while remaining focused.</li> <li><strong>Open-Mindedness:</strong> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li> <li><strong>Critical Thinking:</strong> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li> <li><strong>Solution-Oriented:</strong> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li> </ul> <p><strong>Be Part of Our TP Family</strong></p> <p>It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</p> <p> </p> <p><strong>EOE/Disability/Vets</strong></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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