Representative, Customer Service

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<h2>Overview</h2> <p><strong>Find a Better Way... </strong></p> <p> </p> <p><strong>...to use your skills and experience. </strong></p> <p>This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.</p> <p> </p> <p><strong>...to improve the lives of others. </strong></p> <p>Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.</p> <p> </p> <p><strong>...to build a promising future. </strong></p> <h2>Responsibilities</h2> <p>We currently have a great opportunity available for a Customer Service Representative. CSR is primarily responsible for providing effective customer service for internal and external customers through order processing, preparation of correspondence, and fulfillment of customer requirements to ensure customer satisfaction. CSRI may be required to work from a remote location and requires minimal supervision.</p> <p> </p> <p><strong>Essential Duties and Responsibilities:</strong></p> <li>Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met.</li> <li>Ensure calls and correspondences are addressed within standard response time.</li> <li>Utilize various Sysmex systems to accurately document customer transactions activities.</li> <li>Develop positive rapport with customers and coworkers and collaborate to resolve issues.</li> <li>Understand and support company and department goals and objectives</li> <li>Other duties as assigned.</li> <h2>Qualifications</h2> <ul> <li>Associate’s Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment. </li> <li>Knowledge and understanding of Customer Service processes and systems.</li> <li>3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment.   </li> <li>Strong communication (verbal and written); Fluent in French is a plus.</li> <li>Microsoft Suite proficient; SAP or related ERP system.</li> <li>Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve.</li> </ul> <p>Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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