Store Scanning Specialist (Pricing Integrity, Audits & Signage)

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About the position

The Store Scanning Specialist (SSS) at Whole Foods Market is responsible for maintaining pricing integrity within the store, assisting with signage, and ensuring compliance with health and safety regulations. This role emphasizes customer service and teamwork, requiring the SSS to support various operational tasks while promoting the company's core values and goals.

Responsibilities

  • Prints and sorts all shelf tags for each department before price active dates.
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  • Performs tag strip maintenance.
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  • Audits store tags, signs, and scale prices to confirm tag/signage/price match.
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  • Audits Country of Origin and organic signage.
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  • Performs all SSS requirements for Sales Changeovers as directed by Store and Regional leadership.
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  • Completes audit reports, noting discrepancies and plans of action to resolve.
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  • Troubleshoots scanning issues, reporting to the Regional Data Team.
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  • Audits department tare weights by product.
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  • Assists with maintenance of the master tare sheet.
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  • Supports Weights and Measures inspections, including collecting inspector feedback and leading corrective action.
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  • Enforces regional pricing and product authorization policies.
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  • Assists in auditing point-of-sale codebook.
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  • Provides inventory support as needed.
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  • Works with leadership on scan accuracy percentage goals.
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  • Conveys proper tag hanging and signage to Team Members.
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  • Supports and facilitates the ordering and distribution of signage and ensures proper placement and prompt removal.
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  • Provides basic support on WFM applications (i.e. IRMA, DVO, MARS, ePlum).
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  • Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
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  • Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
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  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
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  • Maintains a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
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  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
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  • Immediately reports safety hazards and violations.
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  • Performs other duties as assigned by store, regional, or national leadership.

Requirements

  • 12+ months retail experience.
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  • Strong knowledge of scanning processes, systems, and technologies.
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  • Strong basic math skills.
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  • Proficiency with computer applications and programs including email, Microsoft Office and WFM applications (i.e. IRMA, DVO, MARS, ePlum, SODA sign portal).
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  • Strong to excellent communication skills and willingness to work as part of a team.
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  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
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  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
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  • Ability to follow directions and procedures; effective time management and organization skills.
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  • Passion for natural foods and the mission of Whole Foods Market.
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  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
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  • Understanding of and compliance with WFM quality goals.
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  • Strong attention to detail.

Nice-to-haves

Benefits

  • Employee Discount
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  • Health Insurance
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  • Vacation & Paid Time Off
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