At Your Service Agent

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Overview
At Your Service Agents are the central point of contact for guest inquiries and internal communications at Big Sky Resort. Located in the Village Center, this team manages our call center and supports the Front Desk, handling a wide range of responsibilities from guest check-ins to interdepartmental coordination.

Known for being the go-to resource when questions need answers or tasks need completion, At Your Service Agents thrive under pressure, adapt quickly, and take pride in delivering helpful, accurate, and timely service. This role requires a high level of attention to detail, comfort with technology, and the ability to juggle multiple tasks at a faster-than-average pace.

Training will be provided in partnership with our Front Desk team, and you'll be expected to confidently step into both guest-facing and behind-the-scenes support duties throughout the resort.

Responsibilities
Picture yourself as an At Your Service Agent at Big Sky Resort and having the opportunity to:

  • Provide accurate information about resort activities, dining, lodging, transportation, terrain, hours of operation, and more
  • Gain a working knowledge of our property management system and other departmental operations
  • Maintain and organize Lost and Found inventory with efficiency and attention to detail
  • Operate a variety of office and communication equipment including phones, radios, computers, copiers, and fax machines
  • Assist with guest check-ins, check-outs, and front desk inquiries as needed
  • Utilize internal resources to resolve guest questions or concerns quickly and thoroughly
  • Handle monetary transactions and balance a cash bank at the beginning and end of each shift
  • Maintain professionalism while communicating with guests, team members, and Managers on Duty (MODs)
  • Sit or stand for extended periods during an 8-hour shift
  • Demonstrate discretion while working with sensitive or confidential information
  • Contribute to a culture of positivity, productivity, and service excellence

Qualifications

  • High School Diploma or equivalent
  • Previous hospitality experience preferred
  • Proficient with Microsoft Office and comfortable using technology
  • Strong written and verbal communication skills
  • Organized and calm under pressure
  • Friendly, proactive, and solutions-oriented attitude
  • Ability to lift, push or pull at least 35 pounds
  • Must be able to work on your feet for at least 8 hours
  • Must be able to climb stairs multiple times per shift

All full time seasonal employees can enjoy the following benefits:

  • FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
  • Discounted vouchers for skiing at Big Sky Resort for friends and family
  • Discounted ski/snowboard rentals with a free employee lesson
  • 25%-50% off F&B and Retail at all Boyne outlets
  • Eligibility for affordable Team Member Housing
  • Lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • Wellness Days and Eligibility for PTO
  • Monthly employee events
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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