In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
1+ year supervisory or management experience required
Brand Ambassador and Culture Champion!
Ability to establish working relationships with all employees, management, and vendors
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays
Ability to see patterns in performance and strategize solutions
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
PHYSICAL REQUIREMENTS Work days, nights, and/or weekends as required
Move about facility and stand for long periods of time
Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
MANAGER JOB SUMMARY
In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
RESPONSIBILITIES Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
1+ year supervisory or management experience required
Brand Ambassador and Culture Champion!
Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
Ability to establish working relationships with all employees, management, and vendors
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays
Ability to see patterns in performance and strategize solutions
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
PHYSICAL REQUIREMENTS Work days, nights, and/or weekends as required
Move about facility and stand for long periods of time
Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
