Service Sales Account Manager – Electron Microscopy (Remote, Central/Western US)

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<strong>Work Schedule<br><br></strong>Standard (Mon-Fri)<br><br><strong>Environmental Conditions<br><br></strong>Office<br><br><strong>Location/Division Specific Information<br><br></strong>Remote – ideally seated in the Central or Western US – Travel up to 50% to cover NA Life Science and Material Science accounts<br><br>The MSD Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase product time-to-market, and ultimately change the world. The EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges!<br><br><strong>What Will You Do?<br><br></strong><ul><li>Own the Service Sales process from initial customer contact through to regular, balanced service contract support for the lifetime of the product.</li><li>Work closely with the Regional Service manager to ensure maximum and growing Contract Sales Revenue and Margin</li><li>Partner with Service Marketing to ensure effective product offerings and sales tools.</li><li>Operate as a mentor for the region and assist the entire team with using effective sales approaches</li><li>Become the main contact and reference specialist for the organisation</li><li>Engage and Partner closely with internal and external partners on Service Sales issues and development.</li><li>Report on metrics and targets within the team on all appropriate occasions and meetings.<br><br></li></ul><strong>How Will You Get There?<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor's degree, or equivalent, in Sciences required<br><br></li></ul><strong>Experience, Knowledge, Skills, Abilities<br><br></strong><ul><li>3+ years (Service) Sales or Account Management experience in Life Science and/or Material Science fields</li><li>Majority of experience in sales of service contracts and/or in products where the service component was a major aspect of the total value proposition</li><li>Customer service/advocacy experience, preferably in sciences</li><li>Proven record of collaboration within a multi-layered organization</li><li>Excellent sales, negotiation and closing skills</li><li>Experience addressing high level corporate buyers and/or Academic customers<br><br></li></ul>Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our distributed team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.<br><br><strong>Compensation And Benefits<br><br></strong>The salary range estimated for this position based in Oregon is $63,900.00–$95,850.00.<br><br>This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:<br><br><ul><li>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</li><li>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</li><li>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</li><li>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</li><li>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount<br><br></li></ul>For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards<br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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